Returns & Exchanges
Not fully satisfied? We've built a simple, secure process so returning or exchanging your order is never a hassle.
Two simple windows cover every case — a full refund if it's just not right, or a free exchange if you need a different size or style.
Changed your mind or the item just isn't right? Return your parcel within 3 days of delivery for a full refund — no complicated forms, just get in touch with our team.
Need a different size or style? You have 7 days from delivery to request a free, hassle-free exchange for another available option.
One simple process for both returns and exchanges — no confusing steps, no runaround.
Keep these ready when you reach out, and your request will move quickly.
Your order confirmation, invoice, or receipt — anything that shows your Order ID helps us pull up your details instantly.
Unused, unworn, with tags and original packaging intact — this keeps the process fast and the item resellable.
Reach out to our team and briefly let us know why you're returning or exchanging — we'll take it from there.
A quick, honest look at what qualifies — so there are no surprises.
Once your returned item is received and inspected, your refund is processed back to you promptly — our team will confirm the exact method (original payment method or store credit) and timeline when they approve your request.
A few things customers usually ask before starting a return or exchange.
Simply contact our support team by Call, WhatsApp, or Email and share your Order ID or receipt. We'll confirm your eligibility and walk you through the next steps.
No problem — just share any order confirmation (SMS, WhatsApp, or email) or the details you used to place the order, and our team can look it up for you.
Exchanges are for size or style adjustments of your original purchase. If you'd like something entirely different, our team can help arrange a return and a new order.
Let us know right away with your Order ID and a photo if possible — damaged or incorrect items are always covered, and we'll prioritize getting it resolved quickly.
Reach out with your Order ID or receipt and our team will guide you through every step.
Safe, secure, and friendly returns — because trust matters as much as great shoes.
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