Privacy Policy

1 Introduction

Jadan.pk ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have.

By using Jadan.pk, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our website.

2 Information We Collect

We collect information that you provide directly to us, as well as some information automatically as you browse our site.

Information You Provide

• Contact details: your name, phone number, email address, and delivery address
• Order information: the products you purchase, order value, and order history
• Communication: messages you send us via Call, WhatsApp, Email, or contact forms — including for returns, exchanges, or support

Information Collected Automatically

• Device & browser data: IP address, browser type, and device information
• Usage data: pages viewed, products browsed, and how you interact with our site
• Cookies: small files that help our site function properly — see Section 5 for details

3 How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver your orders
• Communicate with you about your order, delivery status, or support requests
• Process returns, exchanges, and refunds in line with our Returns & Refund Policy
• Improve our website, products, and overall shopping experience
• Send updates about offers or new arrivals, where you've opted in to receive them
• Prevent fraud and keep our platform safe and secure

4 Orders, Payments & Cash on Delivery

When you place an order, we collect the information needed to fulfill it — including your name, delivery address, and contact number, which are shared with our courier partners solely for delivery purposes.

For Cash on Delivery (COD) orders, no online payment information is collected — payment is handled directly with our delivery courier at the time of delivery. If we offer online payment methods, any card or payment details are processed securely by our trusted payment partners; Jadan.pk does not store your full card information on our servers.

5 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep your cart working correctly, remember your preferences, and understand how visitors use our site so we can improve it.

• Essential cookies: required for core site functions like your shopping cart and checkout
• Analytics cookies: help us understand site traffic and usage patterns
• Preference cookies: remember choices like your browsing preferences

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect how well parts of our site work.

6 How We Share Your Information

We do not sell your personal information to third parties. We only share your information with:

• Courier & delivery partners — to deliver your order to your address
• Payment processors — to securely process online payments, where applicable
• Service providers — such as hosting or analytics providers who help us operate our website, under confidentiality obligations
• Legal authorities — only when required by law or to protect our rights, customers, or the public

7 Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or loss. While we work hard to protect your data, no method of transmission over the internet is 100% secure, and we encourage you to also take care when sharing personal information online.

8 Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your personal information, subject to any legal or order-related record-keeping requirements
• Opt out of promotional messages at any time by contacting us

To exercise any of these rights, reach out to us using the contact details in Section 11.

9 Children's Privacy

Jadan.pk is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11 Contact Us

If you have any questions about this Privacy Policy or how your information is handled, we're happy to help.